Shipping Policy

Solus Trailwear LLC
Last Updated: October 9, 2026

Thank you for shopping with Solus Trailwear! We are a Northwest Arkansas-based apparel company offering trail-inspired clothing, mountain biking jerseys, stickers, and accessories.

This Shipping Policy applies to purchases made through solustrailwear.com, including Solus Trailwear and Infernal Speed merchandise.

1. Shipping Rates

We offer free standard shipping on eligible U.S. orders of $75 or more, calculated using the merchandise subtotal before taxes and shipping charges, after applicable discounts.

For orders below $75, shipping charges are calculated and displayed during checkout.

Any additional shipping options, applicable fees, and destination restrictions will be shown before you complete your purchase.

2. Order Processing

Processing times vary depending on product availability and fulfillment requirements.

In-Stock Products

Items that are currently in stock are prepared for shipment as inventory and operational capacity allow.

Preorder and Made-to-Order Products

Many Solus Trailwear and Infernal Speed products are offered as preorders or made-to-order merchandise.

These items may require additional time for production, restocking, quality inspection, or packaging before shipment.

Processing time does not include carrier transit time.

3. Preorder Shipping

Products identified as Preorder are available for purchase before inventory is physically available or ready to ship.

By placing a preorder, you acknowledge that:

• Your item may not be immediately available for shipment.

• Production and fulfillment timelines vary by product.

• Estimated shipping dates, when provided, may change.

• Manufacturing delays, material availability, or shipping disruptions may affect fulfillment.

When an estimated shipment date or production window is available, we will communicate it through the product listing or order correspondence.

If we experience a significant delay, we will make reasonable efforts to contact affected customers with updated information and available options.

Preorders do not have guaranteed shipping dates unless expressly stated. Any applicable rights to cancel or receive a refund for delayed or unfulfilled orders remain in effect.

4. Orders Containing Multiple Items

Orders containing both in-stock and preorder merchandise may be shipped together once all items are ready or in separate shipments, depending on fulfillment arrangements.

We do not guarantee split shipping.

If you need an in-stock item urgently, we recommend placing a separate order or contacting us before purchasing.

5. Delivery Times

Delivery times depend on the destination, shipping method, carrier, and product availability.

Any delivery estimates provided during checkout represent expected carrier transit times and do not necessarily include preorder production or processing time.

We cannot guarantee carrier delivery dates unless specifically agreed to in writing.

Delivery may be affected by weather, holidays, carrier disruptions, or circumstances outside our reasonable control.

6. Shipping Destinations

We primarily serve customers throughout the United States.

Available shipping destinations and methods are determined at checkout.

International shipping may be available for certain destinations or orders. Customers are responsible for any applicable customs duties, import taxes, and related fees disclosed or assessed for international deliveries, except where otherwise stated or required by law.

7. Order Tracking

When your order ships and tracking is available, tracking information will be provided through the email or contact method associated with your order.

Tracking updates are provided by the shipping carrier and may take time to appear after a label is created.

A shipping confirmation does not guarantee immediate carrier pickup.

8. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, contact us immediately at ethan@solustrailwear.com.

We will attempt to correct the address before shipment when possible, but changes cannot be guaranteed once an order has entered fulfillment.

Additional shipping charges resulting from an incorrect address may apply where permitted by law.

9. Lost, Delayed, or Damaged Packages

If your order is delayed, lost, or arrives damaged, please contact us with your order number and a description of the issue.

For damaged deliveries, include photographs of the packaging and merchandise when possible.

We will review the circumstances, coordinate with the carrier when appropriate, and work toward a resolution consistent with applicable law.

Nothing in this policy limits your legal rights regarding merchandise that is not delivered or arrives damaged.

10. Local Pickup

Local pickup is only available when expressly offered during checkout or separately arranged and confirmed by Solus Trailwear.

Please do not visit a business or residential address for pickup without prior confirmation.

11. Returns and Exchanges

If you need to return an item after delivery, please review our Return and Refund Policy.

Voluntary return requests generally must be submitted within 7 days of delivery. Eligible voluntary returns are issued as store credit, except where a different remedy is required by applicable law.

Return shipping charges may apply.

12. Contact Us

If you have questions regarding shipping, preorders, delivery, or an existing order, please contact:

Solus Trailwear LLC
Northwest Arkansas, United States

Email: ethan@solustrailwear.com
Website: https://solustrailwear.com
Contact Form: https://solustrailwear.com/pages/contact

Please include your order number when contacting us about an existing purchase.

We appreciate your support of Solus Trailwear and the local cycling communities that inspire our products.