Refund policy
Solus Trailwear LLC
At Solus Trailwear, we want you to be satisfied with your purchase. Please review our return policy before placing an order.
Return Eligibility
Return requests must be submitted within 7 days of the delivery date.
We offer returns in the form of store credit only, except where refunds or other remedies are required by applicable law.
To qualify for a return:
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Items must be unworn, unused, and in resellable condition.
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Items must be free of dirt, deodorant, animal hair, stains, odors, and other signs of use.
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All original tags must remain attached.
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Items must be returned in their original garment bags or packaging when provided.
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Proof of purchase or an order number is required.
We reserve the right to decline voluntary returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for voluntary returns:
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Sale or clearance items
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Products marked Final Sale
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Gift cards
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Custom-made or personalized products, unless defective or incorrect
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Items that have been worn, washed, damaged, or altered after delivery
These exclusions do not affect rights provided under applicable consumer protection laws.
Preorders
Many Solus Trailwear products are available for preorder while inventory is being produced or replenished.
Preorder items may have longer fulfillment times than in-stock products.
If you need to cancel or modify a preorder before shipment, please contact us as soon as possible. We will review your request based on the order's production and fulfillment status.
If we cannot fulfill your order, or if a refund is required under applicable law, we will provide the appropriate remedy.
After delivery, eligible preorder items are subject to the same 7-day return request window unless otherwise stated on the product listing.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an incorrect, damaged, or defective product, contact us promptly so we can investigate and resolve the issue.
Include:
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Your order number
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A description of the issue
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Photos of the product and packaging, if available
Depending on the circumstances, we may offer a replacement, store credit, or refund to the original payment method, consistent with applicable law.
How to Start a Return
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Visit our Contact Us page or email ethan@solustrailwear.com.
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Include your full name, order number, the items you wish to return, and the reason for your request.
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Our team will review your request and provide return instructions if approved.
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Package your items securely and include your name and order number inside the package.
Do not send products back without receiving return authorization.
Return Shipping
Customers are responsible for return shipping costs on voluntary returns unless otherwise agreed.
If we sent an incorrect or defective item, we will work with you to arrange an appropriate resolution, including return shipping where required.
Original shipping charges are generally nonrefundable for voluntary returns, except where required by law.
We recommend using a shipping service with tracking. Solus Trailwear is not responsible for return packages lost in transit before delivery to us.
Store Credit
Once your approved return is received and inspected, we will notify you of the outcome.
Approved store credit will be issued for the eligible merchandise value and can be used toward future purchases at Solus Trailwear.
Store credit is not redeemable for cash except where required by law.
Contact Us
For questions about returns, refunds, exchanges, or preorders, contact:
Solus Trailwear LLC
Northwest Arkansas, USA
Email: ethan@solustrailwear.com
Website: https://solustrailwear.com
Contact Form: https://solustrailwear.com/pages/contact
This policy does not limit any statutory consumer rights or remedies available under applicable law.